Delivery Methods
We understand the importance of each piece, so each delivery is handled with extreme care. We appoint a reliable courier company to deliver every single one of our products. You can also choose to pick up the piece from our office located at Ground floor, Attilio Building, 579 Nathan Road, Kowloon, Hong Kong.
Wondrous provides free delivery to all recipients in Hong Kong (except offshore island) and Mainland China.If the recipient is not located in the above areas, we will arrange delivery with the safe and reliable shipping services.
Pick Up
If you choose to pick up the ordered item(s) from our customer service center located at Ground floor, ,Attilio Building, 579 Nathan Road, Kowloon, Hong Kong, please indicate on the online order form while you check out. Upon payment received, we will contact you to arrange for a pick up time. Please remember to bring a copy of the order print out when pick up your product.
Delivery Insurance
Wondrous will purchase insurance for the item(s) that will be delivered via professional courier services company at our expenses.
International Delivery
We provide free delivery of all items to practically everywhere in the world for orders that have to meet our minimum order requirement at USD1,000.00. For international delivery, please allow sufficient number of days for your country’s respective customs and excise department to go through custom clearance procedures. To receive the package items from nternational couriers, recipient must be present at the recipient address to sign for receipt of the mailed package for safe delivery. Wondrous will not be held responsible for any designs or materials that are disallowed for entry into your country pursuant to local laws. If you are in doubt, please check with your local relevant government authority before placing your order.
Import Tax
The destined country of receipt may require you to bare certain customs and excise tax upon receipt of the package, including import tax and other related charges. Such duties are to be paid by the recipient of the ordered item(s). When your ordered package arrive at your country’s custom department, the international courier which we have appointed for the delivery will contact and inform you of its arrival and status. If there is any related tax involved, the international courier will also notify you or pay the sums in advance on your behalf. Such payment will be due by you in any event. Please note that Wondrous cannot waive, control for any taxation charges. For more information, please contact your local custom department.
Delivery Details
Shipping from Hong Kong to local Hong Kong address
Pick up at our Hong Kong Wondrous Services Centre OR
HK Local Registered Post for free
(Estimated Shipping/Preparation Time for above methods: 7-14 Working Days)
Shipping from China to local China address
Pick up at our China Wondrous Services Centre OR
China Local courier service for free (by Wondrous designated service providers)
(Estimated Shipping/Preparation Time for above methods: 10-14 Working Days)
Shipping from Hong Kong to Overseas
Registered Air Mail: Free postage for any purchase amount.
(Estimated Shipping/Preparation Time for above methods: 14-21 Working Days)
FedEx International: HKD500 charges for any order amount below HKD6000.
Free postage for any order amount reach HKD6000 and up.
(Estimated Shipping/Preparation Time for above methods: 7-14 Working Days)
We will send the tracking number to our customer by email after the order is shipped out.
If the products are returned because of undeliverable address and cause order cancellations, customer will be responsible for return shipping charges and administration fee of 10% of the total price. Any balance will be refunded back to the customer’s credit card.
Payment Methods
Thank you for ordering through Wondrous. After confirming your order, you may pay through the following payment methods:
Online Payment
We accept Paypal, Visa, Master and Union Pay.
Paypal is a recognized payment platform enabling safe, convenient real time transactions.
Paying through our Customer Services Center
If you do not wish to pay online, you may visit our customer service center during office hours to pay through VISA, Master , Union Pay or in cash.
Bank Wiring
You may pay through bank wiring or TT. It will take up to 3 working days to confirm bank payment. Production/delivery process will start after bank payment is confirm. Please make sure all bank charges has taken into consideration in your payment. Please send your bank payment copy to cs@wondrousgroupltd.com within 3 working days after order confirmation. Failure to receipt payment copy within 3 working days, the system will automatically cancel your order.
Please pay to : Hang Seng Bank Limited
Swift Code : HASEHKHH
Account Number : 024788283885883
Account Name : Wondrous Group Limited
We do not accept cash cheque or credit cards not under Visa or Master through our online platform. If you wish to pay by using these methods, please visit our customer services center.